Terms and Conditions


Last updated in December 31, 2023

These terms tell you the conditions for use of our platforms whose names contain WWW.FUZE.WEBSITE… or are white labelled and use our customers domains (our platform) which provide a means of storing and processing data about financial matters for individuals and their financial advisers.

Who we are and how to contact us

Our platform provided by Fuze Applications Limited (“We”).

We are a limited company registered in England and Wales under company number 14468762 and have our registered office at Trinity House, Thurston Road, Northallerton, North Yorkshire, DL6 2NA, United Kingdom.

Our VAT number is 430 4845 12.

To contact us, please email [email protected].

Who may use our platform

Access to our platform is restricted to financial advisers (“Advisers”) working at a firm which has entered into an agreement with us (“Firm Agreement”) and clients of those financial advisers who are invited by their financial adviser to use the platform (“Clients”).

Clients using our platform must be at least 18 years old and have access to a smart phone, tablet or computer with an internet connection.

Logging onto our platform requires two factor authentication to preserve the security of your data.

How to use our platform

Financial advisers can and set up accounts for their clients and access our platform as provided in their Firm Agreement.

Clients can use our platform by logging into the user account set up by their financial adviser using a password chosen by the Client.

There is no restriction on the number of devices that can be used to access our platform.

Clients do not pay any charges to us for using our platform.  Please note that Clients will be responsible for any charges agreed with their financial adviser and for internet fees and fees for mobile date that may apply when using the platform.

By using our platform you accept these terms

By using our platform, you confirm that you accept these terms of use and that you agree to comply with them.  Please read them carefully.

If you do not agree to these terms, you must not use our platform.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our platform:

We may make changes to these terms

We amend these terms from time to time. 

We will notify you by email of any significant changes.  If you log on to the platform after receiving an email notifying you of any changes you will be deemed to have accepted the new terms.

Every time you use our platform, please check these terms to ensure you understand the terms that apply at that time. 

These terms were most recently updated on 31st December 2023.

Information on the platform

Users will be able to import data about financial matters from banks and a wide range of other institutions and also input data about their investments and financial affairs themselves.  The platform enables you to view data from a variety of sources and to carry out calculations and prepare reports using the data.  Please note the platform only enables you to view data and not to carry out transactions.

You are responsible for the accuracy of the data you import or insert onto the platform.  We do not have any obligation to assess the accuracy of any data.

Data from financial institutions is provided by third parties and you may have to confirm your consent to the third party and accept their terms of use before your data will appear on the platform.  We cannot be responsible for:

  • the terms of use of third party websites;
  • the accuracy of such data or how up to date it is; or
  • the availability of such data or future changes in the availability of the data.

We may make changes to our platform

We may update and change our platform from time to time to improve the platform and reflect changes to our users’ needs.  We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our platform

Our platform is made available to clients invited to use it by their financial adviser.  We do not control which clients are invited by the financial adviser or the terms relating to your continued access.

If your financial adviser’s firm ceases to authorise you to access the platform then you will not be able to access the platform.  We will give you at least 30 days’ notice before access is withdrawn in these circumstances.

We do not guarantee that our platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that nobody accesses our platform through your internet connection without your consent and that anyone who does so is aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens.

Our platform is only for users in the UK

Our platform is directed to people residing in the United Kingdom. We do not represent that content available on or through our platform is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential.  You must not disclose it to any third party.

We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your password, you should change it promptly.  If you are unable to do so please notify us as soon as possible by telephone or email using the contact details above.

How you may use material on our platform

Apart from data imported or entered by you we are the owner or the licensee of all intellectual property rights in our platform, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our platform for your personal use.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.

Our status (and that of any identified contributors) as the authors of content on our platform must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our platform for commercial purposes without obtaining a licence to do so from us.

If you print off, copy, download, share or repost any part of our platform in breach of these terms of use, your right to use our platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our platform or any services provided via, or in relation to, our platform. This includes using (or permitting, authorising or attempting the use of):

  • Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the platform or any data, content, information or services accessed via the same.
  • Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Do not rely on information on this platform

The content on our platform is provided for general information only. It is not intended to amount to advice on which you should rely. You must speak to your financial adviser or obtain other professional or specialist advice before taking, or refraining from, any action on the basis of the content on our platform.

Although we make reasonable efforts to update the information on our platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our platform is accurate, complete or up to date.

We are not responsible for websites we link to

Where our platform draws data or contains links to other platforms and resources provided by third parties, that data and these links are provided for your information only. We are not responsible for and have no control over the accuracy of the data or any content on or provided by linked websites.

Our responsibility for loss or damage suffered by you

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Please note that we only provide our platform to Clients for their domestic and private use.  Clients agree not to use our platform for any commercial or business purposes.
  • Use of our platform by Advisers is subject to the terms of their Firm Agreement which supersedes these terms in the event of a conflict.
  • We have no liability to Clients or Advisers for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.  However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

How we may use your personal information

We will only use data imported or entered by you and your personal information as set out in our privacy policy https://fuze.website/privacy-policy/.

Clients should note that their financial advisers will have access to the information on the platform.

We are not responsible for viruses and you must not introduce them

We will take appropriate and proportionate technical and organisational measures to ensure that our platform will be secure and free from bugs or viruses.

You are responsible for configuring your devices and internet access to use our platform. You should use your own virus protection software.

You must not misuse our platform by introducing viruses, trojans, worms or other material which is harmful and not in accordance with the intended use of our platform.  

Rules about linking with our platform

You must not establish a links to or from our platform except:

  • links to the log on page for Advisers and Clients on the Platform; and
  • links within the Platform to the websites used for the import of data about financial matters from banks and other institutions in accordance with the objects of the platform.

Which country’s laws apply to any disputes?

Please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.